Frequently Asked Questions

*If your question is not addressed here, please click here to visit our How Do I? section. If you still cannot find an answer to your question, please contact the library at 403-938-2220.

What is my online library Password/PIN?
Your library Password is defaulted to the last 4 digits of the phone number you used to register with the library. You can change your Password online, however the library will not have a record of your new Password.

I forgot my library card at home, may I still check out items?
It is library policy to access your account using your library card. This ensures that library materials are always checked out to the correct individual. However, if you do happen to forget your card you can show picture ID to verify your account.  If you have a smartphone, you can download the free TRACpac app through the Apple App store or the Google Play store, once the app is loaded you can input your library card barcode into your phone which we can then scan to access your account.

I lost my library card, what do I do?
Replacement library cards cost $1. You will be required to show a piece of ID.

Can I get library e-Books on my Kindle?
No. At this time, Kindle is not compatible with the library's e-book system.

Can I pay my fines/account renewal online?
At this time we only accept payment in person, cash or debit.

How can I download music from the library?
Click here to find out how you can download music using your library card---Free!

Will the library allow my child to check out library materials from the adult section of the library?

Yes. Library policy is to provide access to library materials, regardless of age. It is up to the individual or parent/guardian to decide what is acceptable for themselves/their child.

I owe the library money for overdue charges/lost items, can I donate books to cover my fees?

The library does not accept donations as a means of payment of fines. You may purchase replacement copies of lost items, but they must be the identical title/format. Specifics terms and conditions apply.

How do I register for a library program?
Registration for most free programscan be done online, by phone: 403-938-2220 or in person.

How do I get the TRACpac App for my smartphone?
Effective June 4, the TRACpac app will no longer be updated and will be removed from Google Play Store and the Apple App Store. Please remove the app from your device and bookmark www.tracpac.ab.ca for easy mobile access.

How much does it cost to rent a DVD?
Nothing! Your membership entitles you to check out, at no extra charge, any items in our collection (excluding Reference Material).

How many library items can I check out at one time?
It's up to you! The library does not have a limit, however you are responsible for returning on time all of the material you check out, so we recommend you not take out more items than you can comfortably keep track of during their loan period.

How big is the library's collection of materials?

The library has 47,630 items (as of April 30, 201). However, as a member of the TRAC Library System, our patrons have access to nearly 3 million items!

What is the lending period for items I check out?

Books 3 weeks
Audiobooks & MP3s 3 weeks
Video Games 3 weeks
Magazines 1 week
Music CDs 1 week
DVD/BluRay 1 week
Reference Materials In-library use only

Can I drop my child off at the library?
Here is the library policy regarding unattended children in the library:
a) The Library in no way assumes responsibility for any child of whatever age left in the Library.
b) Parents or guardians of children attending pre-school library programs must remain in the Library.
c) Children under the age of eight may not be left unattended at the Library at any time. A child is unattended if he/she is in the library without a parent or responsible caregiver, in which case the police may be called.
d) If children 14 years and under are left at the library at closing time, the staff member in charge will call the poilce.

How old do I need to be to volunteer at the library?
We accept volunteers aged 14+. For more information on how to volunteer at the library, click here.

What does it mean when the status of my hold is...
ACTIVE: There are no available items to fill the hold (all items checked out or in processing). You are actively on hold for the items as soon as one becomes available.
PENDING: This means that the item is checked in at one of our partner libraries, waiting to be pulled from the shelf and sent to Okotoks.
SHIPPED: The item has been sent to Okotoks, either via Government Courier or Canada Post. Items come from as far away as Rainbow Lake, Alberta and may take up to 3 weeks to arrive.
HELD: The item has been received at Okotoks and is awaiting pick up. You have 10 days from the time we receive the item to pick it up.

Why am I not receiving my library notice e-mails?
Most of the time this is related to spam filters through your e-mail service provider. E-mail service providers are constantly updating their parameters for spam filters, so even if you've recevived notices in the past you may cease to receive them at any time. Telus and Shaw customers seem to have the most problems with this.

It is helpful if you add the automated e-mail address to your address book of acceted senders. The addresses may be either notification@tracpac.ab.ca or library@tracpac.ab.ca. Also remember to regularly check your "junkmail" folder in case notices have been sent there.

You may also contact your e-mail provider to change settings to allow these messages to come through. Or, if you are a Telus or Shaw customer, you may want to try setting up an alternate e-mail account with Gmail, Yahooo or Hotmail, etc.

If you continue to have issues with the e-mail notification, you may consider changing your notification option to text. Also, if you have a Smartphone (Apple or Android) there is a free app available (tracpac) where you can download your library account to your phone. This will show you what items you have out and when they are due. You may also renew from the app.

Please do not hesitate to contact the library with any questions! We're here to help.