Library Re-Opening Info & FAQs

Jun 16, 2020

Please review the FAQs below:

1. When is the library re-opening?

We are happy to announce that the library will re-open on Monday, July 20, 2020. Please see the message from Lara Grunow, Director of Okotoks Public Library below:

These past three months have been very quiet here at the Okotoks Public Library as we last welcomed patrons and the majority of our staff into our facility on March 16, 2020. That, however, doesn’t mean that we weren’t busy as we started offering free new memberships and renewals until the end of August and ramped up our curbside hold pick-up service. To date, we have had over 1,100 patrons borrow materials through this program. We are now also receiving regular delivery of items from a majority of other Marigold Library System members and are working on moving furniture and installing needed Personal Protective Equipment to the interior of the library, so it is ready to welcome both patrons and staff back in the facility.

 I am very pleased to announce that our re-opening date will be July 20th with restricted access and limited services. Here are our anticipated hours of operation:

  • Monday – Wednesday – Friday, 10:00am – 5:00pm
  • Tuesday & Thursday, 1:00pm – 8:00pm
  • Saturday & Sunday, CLOSED

 Access & Service details:

 Facility:

  • The number of patrons allowed the building at one time will be limited. Please be patient.
  • We encourage patrons to do their best to limit their time in the library to 15 minutes and to wear masks while in the library.
  • Please follow directional arrows in each aisle for browsing and maintain proper social distancing between you and other library users.
  • Tables and chairs will not be available at this time.
  • You will find hand sanitizer stations located throughout the library.
  • Public washrooms in foyer will be available.

Borrowing and Returns:

  • Request your materials in advance either by placing holds or calling ahead and staff will retrieve them for you. If you place a hold on an item, please wait for notification from us that your item is available for pick-up before coming in.
  • No online searching via OPACs. Please talk to staff for assistance in locating items.
  • Baskets for browsed materials not being checked out will be available throughout library.
  •  All materials returned to the library will be quarantined for 72 before being checked in. Any fines that accrue during this time will be waived until further notice.

Computers and Photocopying:

  • Patrons will be asked to use hand sanitizer before using the computers. Please bring one if you have it
  • Only 2 computers will be available for public use.
  • Time on computers will be limited to 30 minutes.
  • No one-on-one computer support will be offered.
  • Limited photocopying and scanning services will be available.

Staff:

  • Face masks are encouraged to be worn by all staff if they are outside the staff only areas.
  • Circulation desk is equipped with plexiglass barriers to safely separate staff and patrons.

Miscellaneous:

  • Visit our Programming & Events page or follow Okotoks Public Library on Facebook, Twitter, or Instagram to learn about upcoming events.
  • Donations are not accepted at this time.
  • Book sale items are unavailable until further notice.
  • A date has not been determined when volunteers can resume their duties.

2. Can I return my books even though you are closed?

You can return library items in our 24-hour exterior book drop. All items will be quarantined for 72 hours before they are removed from your account as per Alberta Health Services guidelines. If you have special items like book club kits, ukuleles, snowshoes, retro gaming consoles, etc. we ask that you keep them until the library re-opens or book an appointment with our Curbside Holds Pickup Service and in the Notes field tell us what you are returning.

3. Will I incur overdue fines while you are closed?

Due dates for all material that was checked out before we closed has been extended until July 31, 2020. If any overdue fines are incurred during our closure they will be waived when we resume regular library operations. 

4. What will happen to my holds that are available for pick up?

All holds that are ready for pickup will remain on our shelves until regular library services resume, regardless of expiry date. We have resumed our Curbside Hold Pickup service. This service will be available on select dates and times by appointment only. To book your pickup time click here.

5. How do I check out items from your library?

Visit www.tracpac.ab.ca to search the catalog. Deliveries between libraries is slowly resuming and not every library in Alberta is participating so we recommend  requesting items that are on our shelves. To make your searching easier, narrow your search results by ASSIGNED BRANCH (Okotoks) and select the AVAILABLE NOW button. You will have to do this for every search. When you find an item you want click "Place Request". You may be asked to log in to your account. You will need your library card number and your PIN (the last 4 digits of your telephone number).

To pick up your requests you must schedule an appointment on our website. To view our calendar click here.

6. Can I still use your online resources if you are closed?

Yes, our online resources are available 24/7, even during this closure. You can learn more about the various e-resources you can access with your library card here.

7. What if I want to use the online resources but my membership has expired?

Library accounts that have already expired or were expiring in March and April only have been extended until May 1, 2020. If your account does not fall under these parameters please click here to complete a renewal application form to renew your membership for FREE until August 31, 2020.

8. How do I use your online resources if I do not have a library membership?

Library Management and Board Trustees have made the decision to offer FREE memberships that are valid until August 31,  2020. Click here to fill out an online application form. Please note that it can take up to 48 hours to process your application form.

9. I want to use the online resources but my account is blocked due to overdue fines. What can I do?

Unfortunately, at this time we are unable to accept fine payments online or over the phone. The Marigold Library System made temporary changes to our systems so you should still be able to access online resources if you have fines or charges less than $100 on your account.

10. I was registered for a program that was supposed to run during your closure. Will this program be re-scheduled?

We have been in contact with all program partners to notify them of our closure and offered an opportunity to re-schedule programs. If a program is re-scheduled you will be notified via email using the email address you registered with.

11. What if I have additional questions or need help?

Library staff are available to answer your questions via phone every Tuesday and Thursday from 10:00am to 1:00pm. Please call us at 403-938-2220.